Sebi to digitise processing of investor service requests, complaints by RTAs
时间:2024-06-26 11:14:20 阅读(143)
Capital markets regulator Sebi on Thursday decided to provide a mechanism for processing of investors’ service requests and complaints through online mode by RTAs and thereafter track the status as well as obtain periodical updates.Looking to digitise the process in two phases, Sebi said that the mechanism would provide benefits such as a database for service requests and complaints, online acknowledgement and intimation to the investor and online tracking of status of service requests and complaints by investors.
At present, holders of physical security certificates are required to submit various documents to the registrars to an issue and share transfer agents (RTAs) with respect to various service requests such as issuance of duplicate security certificates, folio consolidation and services through depository participants such as dematerialisation and rematerialisation.In the first phase, Sebi said that all RTAs servicing listed companies will have a functional website. Such a website will mandatorily display basic details of the RTA like registration number, registered address of head office and branches, names and contact details of key managerial personnel (KMPs) including compliance officer, according to a circular.In addition, such websites will have to display step-by-step procedures for various service requests, Frequently Asked Questions (FAQs), procedure for filing a complaint and finding out the status of the complaint.
This website will have the functionality of adding companies and RTAs to its search list as and when required.This new framework will be applicable to the RTAs which deal in folios of listed companies. Also, while transferring the business from one RTA to another, the listed company will have to ensure that the new RTA is in compliance with the framework.
猜你喜欢
- BoI offers 7
- Bank Nifty could top 45,400, Nifty targets 19,400; current levels may warrant some consolidation
- Bulls and bears likely to tussle for dominance amid volatility; 5 things to know before market opening bell
- AstraZeneca India launches innovative drug for HER-2 positive metastatic breast cancer patients in India
- Asian stocks follow Wall Street up on hopes of rate hikes easing
- Blue Jet Healthcare shares set to debut on bourses; GMP looks favourable
- Assam government announces more than 10,000 teaching vacancies
- Banking, NBFC stocks jump after RBI MPC meet; Banking shares outlook bullish, NBFCs to benefit
- Bulls may stage a comeback, Nifty to head towards 17820 above 17700; 5 things to know before opening bell